FAQ
Apartment must be vacated till12:00 (noon) on departure day, if not defined otherwise in the contract.
The extended stay in the apartment, past 12:00 (noon) is charged as an entire day or according to agreement with You.
Belgraderenting cannot guarantee for your valuables because You are obliged to carry your valuables with You.
Pets are not allowed in the apartment, unless arranged differently with the agency.
Every damage caused in the apartment, during Your stay, must be reimbursed according to the rule bookdefined in the contract.
Guests must obey house rules from 14 to 17h as well as from 22 to 08h.
Belgraderenting has the right to cancel the guest’sreservation if he/she disobeys the house rules and/or displays misbehavior.
In case of any irregularity, complaint, problem or suggestion, we ask our guests to please contact the agency at + 381 63333187
Sheets are changed twice a week.
Yes, there are towels in the apartment.
Yes, every apartment has wireless internet connection.
Yes there is, but it cannot be used for calling abroad.
If the key gets lost, the leaseholder bares the cost of changing the lock. (lock needs to be changed for safety issues)
Of course You can invite friends over, but You cannot disturb house rules and make celebrations.
When your reservation gets confirmed, you will be emailed a detailed map for reaching your apartment. If you arrive by train, bus or plane, the representative of the agency Belgraderenting can meet you with our vehicle (with additional charge) and take you to your apartment. If you arrive by your own transportation, we can meet you at an arranged place.
Check in time is 14:00, and check out time is by 12:00 (noon) on the departure day. If you are to arrive sooner, the agency must be timely notified, and we will host you at the time of your arrival if the reserved apartment is vacant.
Provided that the agency was previously notified, it is not an issue for us to meet you outside the scheduled time, given that the reserved apartment is vacant.
Keys to your apartment are handed out to you by the owner of the apartment or the agent of Belgraderenting – with whom you will be in contact from the moment your reservation is confirmed. Meaning that he/she will hand over the keys to you, at which time you will sign the contract and make payment.
Yes, but in that case that person will take over all your obligations, meaning that he/she will sign the contract and make payment.
When leaving the apartment, the keys will be handed back to either the apartment owner or to our agent, only after a performed check of apartment’s condition behind You.
Included: Staying at the apartment Cleaning (before and after Your stay) Utilities
Payment is made when signing the contract.
Payment is made in dinars at middle exchange rate of the National Bank of Serbia on the payment date.
Yes, you can pay day-to-day, but the payment has to be in advance.
Unfortunately, the deposit is non-refundable.
You can book an apartment using the link reservation next to each apartment on our web site. There you will find detailed instructions with required information in order to make the desired reservation. Other way to book your apartment is to contact us via phone, email or Skype. If the desired apartment is occupied, we will make you an offer of our vacant apartments which are most similar to your original request.
Only when you receive an email reply or a phone call from our agency, the reservation becomes valid. Afterwards you will receive an electronic voucher in which you will have the following information: Host information, Your information, arrival and departure time, and details of other services that you booked.
If you cancel your reservation 48h prior to entering the apartment, and you haven’t deposited 20% (for reservations longer than 7 days), there are no consequences.
Given that the payment for entire booked period is made while entering the apartment Belgraderenting is entitled to keep the remaining amount. To avoid such situations, we suggest that you book the apartment for the sure period of your stay, make a remark that it may occur that you extend your stay, and in that case Belgraderenting will do everything to make your apartment available to you.
The deposit is not mandatory, except for New Year’s Eve (when the deposit is 40%) and for reservations for stay longer than 7 days (when the deposit is 20%).
In very rare cases there can occur issues with the apartment (technical issues). Belgraderenting will find adequate replacement, on a location according to your needs, so your stay remains undisturbed.
Terms and conditions of our agency:
1) Reservation
It’s very simple to book our apartments. Visit our website www.belgraderenting.com where you will find a link reservation next to each apartment. As soon as we receive your reservation form, we will do our best to send back our response in short notice. The confirmation form that you will receive from our agency will contain: name, adress, phone and email of the person in charge for your accomodation. If you want to make any changes regarding the reserved apartment, it must be confirmed by our agency in an email.
2) Price
All the given prices are defined on a daily basis. Consumption of water, electricity, heat as well as internet conection are included in the price of the apartment rental. Parking and tourist taxes (1.3 euros per day), optional transportation from/to airport are not included in the price. For children under the age of 4 the stay is free if they use the exsisting bed.
3) Payment method
Payment is made in advance. It can be done via banking account, banking transfer or personally. If you wish to extend your stay, it is enabled to you at same price rates (based on the additional number of days you intend to spend in the apartment), given that the apartment is available. For all reservations longer than 7 days, 20% of the total cost of the reservation is deposited in advance.
4) Arrivals and departures
Check in is between 14:00 and 20:00 and check outs are between 7:00 and 12:00 (noon). For any changes regarding the given times of arrival and departure, you need to inform the agency in time via phone or email, so you are welcomed in a proper manner.
5) Cleaning the apartments
Apartments are cleaned on a weekly basis. It includes complete disinfection of toilette and kitchen, change of sheets and towels as well as performing other sanitary and hygiene activities. The lessee commits himself to return the apartment to its original state, asides from the impurities that come as a result of living in the apartment.
6) Pets
Pets are not allowed in the apartments, unless arranged and confirmed otherwise via email by our agency.
7) Rules of behavior
If the lessee doesn’t behave according to the house rules, the agency keeps the right to ask the lessee to leave the apartment with no reimbursement.
8) Equipment in the apartment
All our apartments are equipped according to European standards, meaning: kitchen with refrigerator, stove and all other accompanying appliances, bedroom with comforters, pillows, sheets and towels; living room with LCD TV, cable TV connection, phone, internet connection, air condition and all the other necessary equipment.
9) Cancelling the reservation
In case of cancelling the reservation, you need to contact us at least 48 hours prior the arranged arrival, so the costs of cancellation could be taken down to a minimum. In case of additional people arriving, we also ask you to contact us within the same time (48 hours prior the arrival) and inform us, so we could add accommodation units. The deposit of 20% for accommodation for over 7 days will be refunded only in cases when cancellation is performed timely (48h).